mega hokiFrequently Asked Questions
Users ask us about account setup, payment methods, game categories, KYC verification, withdrawal timelines, and how to contact support. This FAQ covers the most common topics we receive across email, live chat, and account-recovery requests.
This page answers questions about how mega hoki works on Android and iOS, which payment options we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), and what to expect during account verification. If your question is not listed here, our multilingual support team responds within 24–36 hours.
For legal details about jurisdiction restrictions, service availability, and user responsibilities, please read our legal notice and terms of service. Those pages outline the regions where mega hoki operates and the conditions under which access is permitted.
- Account and registrationhow to start, KYC verification, password recovery, and account-opening steps
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Games and promotionsfootball betting, live-dealer tables, slots, esports markets, and promotion codes
- Support and securitylive chat availability, account control, and jurisdiction notice
Read the answers below for step-by-step guidance on deposits, withdrawals, KYC documents, and game access. Our support team is available in multiple languages to help with account recovery, payment issues, and game questions.
Account and registration
Account opening starts with email verification and a username choice. Next, you provide your full name, date of birth, and phone number. Then you upload KYC documents (identity card and proof of address). Once our team verifies your documents — typically within 24–48 hours — your account is fully active. After that, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). Users in Jakarta, Surabaya, and Bandung follow the same process. No time guarantee is given, but we aim to complete verification promptly.
Account opening starts with email verification and a username choice. Next, you provide your full name, date of birth, and phone number. Then you upload KYC documents (identity card and proof of address). Once our team verifies your documents — typically within 24–48 hours — your account is fully active. After that, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). Users in Jakarta, Surabaya, and Bandung follow the same process. No time guarantee is given, but we aim to complete verification promptly.
We require a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents via the KYC section in your account. If your documents are unclear or the address does not match your registered name, our support team will request resubmission. Processing takes 24–48 hours after submission. Users across all regions — Medan, Yogyakarta, Semarang — use the same document requirements.
We require a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents via the KYC section in your account. If your documents are unclear or the address does not match your registered name, our support team will request resubmission. Processing takes 24–48 hours after submission. Users across all regions — Medan, Yogyakarta, Semarang — use the same document requirements.
After login, you can change your password, update your phone number, and view your deposit and withdrawal history. You can also check your KYC verification status and upload additional documents if needed. Account recovery is available via email verification if you forget your password. Our multilingual support team can assist with account locks, session recovery, and security questions. Contact us via live chat or email for account-related issues — response time is typically 24–36 hours.
After login, you can change your password, update your phone number, and view your deposit and withdrawal history. You can also check your KYC verification status and upload additional documents if needed. Account recovery is available via email verification if you forget your password. Our multilingual support team can assist with account locks, session recovery, and security questions. Contact us via live chat or email for account-related issues — response time is typically 24–36 hours.
Payments and transactions
Yes. We support virtual account transfers from mobile banking, local payment, online payment, and e-wallet. After you request a deposit, a unique virtual account number is generated for your transaction. Transfer the exact amount to that account, and the funds appear in your mega hoki balance within minutes. No additional fees are charged for bank transfers. Virtual accounts are available 24/7, and you can make multiple deposits using the same account number. If your transfer does not arrive within subject to verification, contact our support team for verification.
Yes. We support virtual account transfers from mobile banking, local payment, online payment, and e-wallet. After you request a deposit, a unique virtual account number is generated for your transaction. Transfer the exact amount to that account, and the funds appear in your mega hoki balance within minutes. No additional fees are charged for bank transfers. Virtual accounts are available 24/7, and you can make multiple deposits using the same account number. If your transfer does not arrive within subject to verification, contact our support team for verification.
mega hoki does not charge deposit or withdrawal fees. However, your bank or e-wallet provider may apply their own transaction fees — check with mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank before depositing. Withdrawal requests are processed within 24–48 hours to your registered payment method. The amount you withdraw is the full balance; no platform fees are deducted. If you notice an unexpected charge, contact our support team to investigate.
mega hoki does not charge deposit or withdrawal fees. However, your bank or e-wallet provider may apply their own transaction fees — check with mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank before depositing. Withdrawal requests are processed within 24–48 hours to your registered payment method. The amount you withdraw is the full balance; no platform fees are deducted. If you notice an unexpected charge, contact our support team to investigate.
On the deposit page, select online payment as your payment method. A QR code will appear on your screen. Open your e-wallet app (e-wallet, mobile banking, local payment, online payment, or e-wallet) and scan the code. Confirm the amount and complete the payment. Funds are credited to your mega hoki account instantly. mobile banking works on both Android and iOS browsers. If the scan fails, try refreshing the page or using a different e-wallet app. Our support team can help if payment confirmation is delayed.
On the deposit page, select online payment as your payment method. A QR code will appear on your screen. Open your e-wallet app (e-wallet, mobile banking, local payment, online payment, or e-wallet) and scan the code. Confirm the amount and complete the payment. Funds are credited to your mega hoki account instantly. mobile banking works on both Android and iOS browsers. If the scan fails, try refreshing the page or using a different e-wallet app. Our support team can help if payment confirmation is delayed.
Withdrawals are processed within 24–48 hours. Delays may occur if your KYC verification is incomplete, your account has unusual activity, or your bank is experiencing delays. Check your account to confirm your KYC status is "verified." If it is not, upload missing documents immediately. During holidays like Idul Fitri or Imlek, processing may take longer. Contact our support team with your withdrawal request ID for a status update — we respond within 24–36 hours.
Withdrawals are processed within 24–48 hours. Delays may occur if your KYC verification is incomplete, your account has unusual activity, or your bank is experiencing delays. Check your account to confirm your KYC status is "verified." If it is not, upload missing documents immediately. During holidays like Idul Fitri or Imlek, processing may take longer. Contact our support team with your withdrawal request ID for a status update — we respond within 24–36 hours.
Games and promotions
mega hoki offers football betting (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category is accessible after login on Android app or iOS browser. Game availability may vary by region and local law. Check the game menu for current offerings and market details.
mega hoki offers football betting (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category is accessible after login on Android app or iOS browser. Game availability may vary by region and local law. Check the game menu for current offerings and market details.
Promotion codes are entered in the "Promotions" or "Bonus" section of your account after login. Look for a text field labeled "Promo Code" or "Bonus Code." Paste the code and click "Apply." The promotion details will appear, showing any bonus balance or free-play credits. Codes are case-sensitive and have expiration dates — check the terms before applying. If a code does not work, contact our support team to verify its validity and your account eligibility.
Promotion codes are entered in the "Promotions" or "Bonus" section of your account after login. Look for a text field labeled "Promo Code" or "Bonus Code." Paste the code and click "Apply." The promotion details will appear, showing any bonus balance or free-play credits. Codes are case-sensitive and have expiration dates — check the terms before applying. If a code does not work, contact our support team to verify its validity and your account eligibility.
Support and security
Our multilingual support team is available 24/7 via live chat. Response time is typically within subject to verification during peak hours and faster during off-peak times. If live chat is unavailable, you can email our support team — we respond within 24–36 hours. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. For urgent account or payment issues, use live chat. For general questions, email is also acceptable.
Our multilingual support team is available 24/7 via live chat. Response time is typically within subject to verification during peak hours and faster during off-peak times. If live chat is unavailable, you can email our support team — we respond within 24–36 hours. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. For urgent account or payment issues, use live chat. For general questions, email is also acceptable.
Your account is protected by password encryption and two-factor authentication (if enabled). Never share your password or login details with anyone. Change your password regularly and log out after each session, especially on shared devices. If you suspect unauthorized access, contact our support team immediately — we can lock your account and help you recover it. mega hoki uses industry-standard security protocols to protect your personal and payment information.
Your account is protected by password encryption and two-factor authentication (if enabled). Never share your password or login details with anyone. Change your password regularly and log out after each session, especially on shared devices. If you suspect unauthorized access, contact our support team immediately — we can lock your account and help you recover it. mega hoki uses industry-standard security protocols to protect your personal and payment information.
Our legal notice and terms of service are available on the mega hoki website. These pages outline the regions where mega hoki operates, jurisdiction restrictions, and user responsibilities. Services are available only where applicable local law permits. Users are responsible for verifying that their access to mega hoki complies with the laws of their own jurisdiction. If you have questions about legal compliance or service availability in your region, contact our support team.
Our legal notice and terms of service are available on the mega hoki website. These pages outline the regions where mega hoki operates, jurisdiction restrictions, and user responsibilities. Services are available only where applicable local law permits. Users are responsible for verifying that their access to mega hoki complies with the laws of their own jurisdiction. If you have questions about legal compliance or service availability in your region, contact our support team.